Faqs

VistaLens Optics is a specialized eyewear store offering a complete range of prescription glasses, fashion frames, sunglasses, blue light protection lenses, and optical accessories. Our mission is to make high-quality vision and style accessible and affordable across Pakistan.

Yes. All eyewear and lenses are 100% genuine, sourced from trusted suppliers. Each pair of glasses undergoes a thorough inspection before shipping to ensure accurate prescription and product quality.

Placing an order is quick and secure: Visit vistalens.store . Choose your desired frame or lens package. Add to cart and proceed to checkout. Enter your shipping and payment details. Confirm your order and receive a confirmation email or SMS.

We accept EasyPaisa, JazzCash, and Cash on Delivery (COD) to make shopping more flexible for everyone.

Yes. Customers can upload their prescription at checkout or share it via email after placing the order. All prescription lenses are processed with precision to meet your vision correction needs.

Major cities: 4–7 working days Other areas: 7–10 working days Prescription orders may take an additional 1–2 business days to process.

We work with trained optical technicians and reliable lens manufacturers. Every prescription order is double-checked before dispatch. If your prescription details are unclear, our support team will contact you before processing.

Yes. VistaLens Optics delivers nationwide through trusted courier services, ensuring safe handling and timely delivery.

If your order arrives damaged or not as expected, contact info@vistalens.store within 48 hours. Include your order number and clear photos/videos. Our team will arrange a replacement or refund after verification.

Yes. Non-prescription eyewear can be returned or exchanged within 7 days of delivery. Prescription glasses may only be returned if the product is defective, damaged, or does not match the original order.